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The largest Polish airline, new aircraft and PLN 2.6 million transferred to a scam account. Sounds like a box office hit but it actually happened.
In November 2018, an unprecedented situation occurred in LOT Polish Airlines. According to information found by journalists, one of the employees received an invoice containing data of the aircraft manufacturer that flies under the Polish airline brand.
As it turned out, the document was sent by thieves impersonating the producer. As confirmed by journalists, 2.6 million PLN were stolen. Only 750 thousand PLN were recovered.
Krzysztof Czeczot, managing partner of ARC Consulting, was among the experts commenting on the case. According to him, this debacle was due to an evident lack of procedures in the company. Based on years of experience, he points out that payments in companies such as LOT should be verified in four stages: one person checks the payee bank account number, another processes the invoice, and the payee details and the bank transfer itself are authorized separately.
Companies need to learn from such mistakes, and they need to learn quickly. Automation comes to the rescue. Robots can support human work, verify each invoice and enforce all procedures in the organization. This ensures invoices with incorrect or otherwise suspicious details would not be paid.
ARC Consulting has been helping companies to improve and automate processes for years to avoid mistakes which, as LOT found out to their sorrow, can be very costly. Anyone who is serious about growing their business knows that its’ not only cash that is at stake; it’s also about reputation and client trust.
